March 12, 2025 | Mövenpick Hotel & Residences, Nairobi, Kenya 

The 20th Edition Connected Banking Summit - Innovation & Excellence Awards 2025 concluded with a prestigious Innovation & Excellence Awards Ceremony, recognizing the best-performing financial institutions and leaders who have made remarkable contributions to banking innovation, financial inclusion, and customer excellence. 

Institutional Excellence Awards 

∙ Excellence in Customer Experience – Family Bank 

∙ Excellence in Digital Channels – Diamond Trust Bank Kenya 

∙ Excellence in Inclusive Banking – CIB Kenya Ltd 

∙ Excellence in Financial Inclusion – Co-operative Bank of Kenya 

∙ Best Bank in Product Innovation – I&M Bank Kenya Ltd 

∙ Excellence in Corporate Banking – Stanbic Bank Kenya 

∙ Excellence in Cash Management – Ecobank Kenya Ltd 

∙ Best Islamic Bank of the Year – Gulf African Bank 

∙ Excellence in Customer Satisfaction – ABC Bank Kenya 

∙ Excellence in Sustainable Finance – KCB Bank Kenya Ltd 

∙ Excellence in Asset Finance – NCBA Bank Kenya 

∙ Excellence in Digital Banking – Standard Chartered Bank Kenya 

∙ Excellence in Investment Banking – Absa Bank Kenya Plc 

∙ Excellence in Payments Processing – UBA Kenya 

∙ Excellence in Mortgage Finance – HFC Limited 

∙ Excellence in Corporate Social Responsibility (CSR) – Bank of Africa Kenya Ltd 

∙ Best Bank in Kenya – Equity Bank Kenya 

∙ Excellence in Payment Innovation – Access Bank (Kenya) PLC 

Individual Excellence Awards 

∙ Microfinance Bank of the Year – Kenya Women Microfinance Bank Plc 

∙ Microfinance CEO of the Year – Dr. Jennifer Riria 

∙ CISO of the Year – Thelma Kganakga 

∙ CDO of the Year –Philip Galego 

∙ CEO of the Year – Dr. James Mwangi 

∙ Outstanding Leadership in Banking – Mary Mulili 

The summit ended with an emphasis on continued innovation, sustainability, and customer-first  strategies to drive financial growth across East Africa.